Shipping Policy

At Philly Hair Vendor, we strive to offer you fast and reliable shipping services. Please review our shipping policy below to understand our shipping process. If you have any questions, feel free to contact us via email at phillyhairvendor@gmail.com
 or call 302-409-8586.

1. Order Processing Time

All orders are processed within 1-3 business days (Monday-Friday) after payment is confirmed.

Orders placed on weekends or public holidays will be processed the next business day.

Please note that during busy seasons or holidays, processing may take an additional 1-2 business days.

2. Shipping Methods & Delivery Times

We offer various shipping methods to suit your needs. Delivery times and shipping rates are determined at checkout based on your location and the shipping method you select.

3. Shipping Rates

Shipping charges will be calculated at checkout based on the size, weight of your order, and the destination.

4. International Shipping

We ship to most countries around the world! Shipping costs and delivery times will vary depending on your location.

International customers: Please be aware that customs duties, taxes, and import fees may apply in your country. These fees are the responsibility of the customer.

Any customs delays or issues are out of our control, but we will do our best to assist you in case of any complications.

5. Lost or Damaged Items

Philly Hair Vendor is not responsible for lost or damaged items once the order has been shipped. However, if your item arrives damaged or if your package is lost during transit, please contact us immediately, and we will assist in filing a claim with the carrier.

If your package is marked as delivered, but you have not received it, please check with your local post office or delivery service for further details.

6. Order Modifications & Cancellations

Orders can be modified or canceled only before they are shipped. Please contact us immediately if you need to make changes to your order.

Once an order has been processed and shipped, we are unable to make any modifications or cancellations.

7. Customer Satisfaction Guarantee

We are committed to providing excellent service. If you receive the wrong product, or your item is damaged, please contact us within 7 days of receiving your order. We will either exchange the product or provide a full refund, depending on your preference.

Thank you for choosing Philly Hair Vendor! We appreciate your business and are committed to providing you with an outstanding shopping experience. If you have any questions or concerns, please don’t hesitate to reach out to our customer support team!